FAQ
General Questions
What is Labyrinth Beauty?
Labyrinth Beauty is a small-batch skincare brand inspired by storytelling, myths, and fairy tales. We specialize in artisan-crafted soaps, scrubs, and more to bring a touch of enchantment to your self-care routine.
Where are your products made?
All of our products are lovingly handcrafted in small batches in our manufacturing studio at 3759 N Ravenswood Ave, Suite 227, Chicago, IL USA.
Where is your store?
At this time, we do not have a retail store. We offer order pick-up from our manufacturing space located at 3759 N. Ravenswood Ave, Suite 227.
Product Questions
What makes your cold-process soaps different from commercial soaps?
Our cold-process soaps are made using natural oils and butters, retaining skin-nourishing glycerin produced during the saponification process. Unlike commercial soaps, they are free from harsh additives, making them gentler and more moisturizing.
What are foaming sugar scrubs, and how do I use them?
Foaming sugar scrubs are dual-action exfoliants and cleansers. The sugar gently removes dead skin cells, while the foaming base cleanses and nourishes your skin. Simply scoop out a small amount, massage onto wet skin, and rinse away for silky softness.
Are your products suitable for sensitive skin?
Yes! Our products are formulated with gentle ingredients making them ideal for sensitive skin. However, if you have specific allergies, please check the ingredient lists carefully.
Do you offer vegan or cruelty-free products?
Yes, all Labyrinth Beauty products are cruelty-free and vegan. Please check individual product descriptions for full details.
How long does one bar of soap or scrub last?
With proper care, a bar of our soap can last up to 4 weeks of daily use. Foaming sugar scrubs typically last about a month with regular use.
Care and Storage
How should I store my soap?
To extend the life of your soap, keep it on a well-draining soap dish (like our flower-shaped silicone soap dish!) and avoid leaving it in standing water.
What is the best way to store scrubs?
Store your scrubs in a cool, dry place and ensure the lid is tightly closed after each use to keep the product fresh and avoid introducing water.
Shipping and Returns
Where do you ship?
We currently ship within the United States. Shipping options are displayed at checkout. Looking for international shipping? Please contact us to let us know!
What is your return policy?
Due to the personal nature of our products, we cannot accept returns. However, if there’s an issue with your order, please contact us at hello@labyrinthbeauty.co so we can make it right.
How long does shipping take?
Orders typically ship within 3-5 business days. Delivery times vary depending on your location and chosen shipping method.
Gifting and Bundles
Do you offer gift sets or bundles?
Yes! We have a collection of enchanting gift bundles perfect for every occasion. Explore them here.
Can I include a personalized message with a gift order?
Absolutely! Add your message at checkout and we’ll include it in the package.
Custom and Wholesale Orders
Do you take custom orders?
We occasionally accept custom orders for special events like weddings or parties. Contact us at hello@labyrinthbeauty.co to inquire.
Do you offer wholesale options?
Yes, wholesale partnerships are available for select retailers. Please visit our Wholesale page or contact us directly for details.
Our Values
What does “Imperfect Sustainability” mean?
Labyrinth Beauty embraces Imperfect Sustainability, a philosophy that prioritizes thoughtful choices over perfection. This means balancing environmental responsibility with practicality in crafting our products and running our business. We focus on reducing waste, sourcing ethically, and creating items meant to last, all while acknowledging that sustainable practices can evolve and improve over time.
How are your products sustainable?
- We craft our products in small batches to minimize waste.
- Packaging is designed to be minimal and often reusable or recyclable.
- Ingredients are ethically sourced to ensure quality and environmental responsibility.
Why don’t you claim to be a sustainable or eco-friendly company?
We believe that few businesses can be perfectly sustainable, but transparency and constant improvement are key. Instead of claiming perfection, we aim to educate and involve our customers in meaningful sustainability practices.
Why do you use palm oil?
Palm oil contributes to creating high-quality soap bars with a rich lather and long-lasting durability. By sourcing RSPO-certified palm oil, we can balance quality with environmental and ethical responsibility.
What is RSPO-certified palm oil?
When we use palm oil, we use RSPO-certified sustainable palm oil, which ensures that the palm oil is sourced responsibly and supports environmentally sustainable practices. This certification helps reduce deforestation, protect wildlife habitats, and promote fair treatment of workers in the supply chain.
Are your fragrances phthalate-free?
Yes, all Labyrinth Beauty fragrances are phthalate-free. Phthalates are often used in fragrance production but there are concerns about their safety. By choosing phthalate-free options, we prioritize your health and offer products you can feel confident using on your skin.
Why is it important to use phthalate-free fragrances?
Phthalate-free fragrances reduce the risk of potential skin irritation or long-term exposure to questionable ingredients, offering peace of mind while maintaining the enchanting scents you love.
Where can I learn more about your ingredient choices?
We’re committed to transparency in our ingredient sourcing and formulations. You can learn more about our approach to sustainable palm oil, phthalate-free fragrances, and other ingredient policies here.
Contact Us
If you have a question that isn’t listed here, feel free to reach out at hello@labyrinthbeauty.co. We’re always happy to help!